Compliance Solutions TCOE MAS Tax Direct Client Support Specialist I

Assist with Employer level Tax inquiries via multi-channel (phone, email, case queue) along with Employer & Employee level Banking questions.
At least 1 year in a customer service environment, with proven ability to produce positive results. A strong focus on Client Satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience is required At least 1 year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization Strong client relationship skills Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards Ability to demonstrate learning agility and critical thinking skills. Including sophisticated Human Capital (HR, Payroll, Tax, etc.) and software related information in both a classroom and in a hands-on environment The ability to learn and apply basic concepts in new situations Initiative: the ability to seek out answers, solutions, and po...