Computer Support Specialist II

Computer Support Specialist II Location: On-site, Ames, IA US Citizen We are seeking a Computer Support Specialist II in support of the DOE CBOSS program. This is a great opportunity for someone who thrives in a hands-on environment and enjoys solving complex technical problems. Job Description: The Service Desk (Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and install customer computing devices, peripherals, software, and associated IT assets at on-site locations. This role requires hands-on expertise in hardware and software maintenance, strong customer service skills, and the ability to support both routine and specialized IT needs. The contractor will ensure reliable IT operations for SC employees, including executive staff, across on-site and occasional off-site environments. Deliver deskside (Tier II) support for troubleshooting, repair, deployment, and installation of computing devices, peri...