Computer User Support Specialist, Senior

**Overview**

The Senior Computer User Specialist will oversee the deployment of technicians to perform IT end-user devices to support our clients’ needs.

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

**Responsibilities**

+ Organize, train, manage, and lead a team of Field Office Technicians to ensure successful execution of wellness checks.
+ Oversee the deployment of technicians to perform IT infrastructure and end-user device wellness checks at field offices/locations.
+ Support field offices/locations where and when needed.
+ Other duties as assigned.

**Qualifications**

+ Requires a Bachelor's degree (or equivalent work experience) in IT, Computer Science, Business Administration, or related field.
+ Must understand ITIL principles and incident management best practices and be proficient with incident management tools.
+ Minimum of 8 years ...