Concierge Agent 服務中心接待

POSITION SUMMARY

【Purpose of Role】

Responsible for providing hotel facilities information to guests and visitors, as well as the many various bars, restaurants, places of interest in and around Taipei. To assist guest by booking the best reservations/registrations for tours, restaurants and etc.

Senior Concierge Agent responsible and able to individually operate Wired. Provide a “W” welcome for guest who visits “Wired”. Attend to the guest’s needs, including all general office functions such as faxing, photocopying, scanning, printing and basic help with major Microsoft Office Software. 

Deliver Whatever/Whenever experience to our guests, prior, during and after their stay. Assist with check-in when Welcome is busy and guests are waiting. Use ALICE to send confirmations and receipts to guests.

【Cast Key Responsibilities】

When perform at Concierge: