Concierge (Capri by Frasers China Square)

Job Summary We are looking for a reliable
hotel
concierge
to work at the main entrance desk of our hotel. You will be the first to meet our customers, so the first impression of our hotel depends on your friendliness and efficiency.The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises.The goal is to contribute to an overall customer experience to increase our reputation and ensure sustainable growth. Job Description Handle all porterage, mail/message services, postage, information queries, PABX switchboard and any related services requested by guests Interact with guests, explain facilities and occasionally to conduct site inspection to potential walk-in guests Manage complaints from guests and refer to superior only if it cannot be resolved without the impact on ...