Concierge

Overview

As a Junior Concierge you will be responsible for providing exceptional customer service to guests at a luxury hotel in Khanpur. This position is perfect for someone who is just starting their career in the hospitality industry and is looking for an opportunity to learn and grow. You will work closely with the senior concierge team to assist guests with their needs and ensure their stay is unforgettable.

Responsibilities

• Greet guests upon arrival and provide them with information about the hotel and local attractions
• Handle guest requests promptly and accurately
• Make reservations for restaurants, transportation and activities for guests
• Maintain a professional appearance and demeanor at all times
• Assist with checking in and checking out of guests
• Keep track of guest preferences to provide personalized service
• Handle complaints or issues from guests in a timely and efficient manner