Concierge - Senior Manager/Manager, Concierge (Contact Centre) Management

Aritzia
Full time Vancouver, British Columbia Baggage Porters, Bellhops, and Concierges
Posted:
March 03, 2026
Location:
Vancouver, British Columbia, Canada

Job Description

THE ROLE

As the Concierge Manager, you will lead the team to:

  • Optimize the performance in each channel
  • Sell clothes, deliver world-class service, and build loyal client relationships
  • Ensure the world-class delivery of sales, solution, and service expertise
  • Resolve client escalations to protect Aritzia’s brand and elevate our commitment to delivering Everyday Luxury experiences
  • Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience
  • THE QUALIFICATIONS

    The Concierge Manager has:

  • Proven skills, education, and/or applicable certifications that are an asset to perform in the role and the appetite to continuously learn and develop oneself
  • A commitment to learn and apply Aritzia's Values, Business and People Leadership prin...
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    Job Overview

    Job Type: Full time
    Location: Vancouver, Canada
    Posted: March 03, 2026
    Deadline: April 12, 2026