Concierge - Senior Manager/Manager, Concierge (Contact Centre) Management

Aritzia

Full time Vancouver, British Columbia Baggage Porters, Bellhops, and Concierges

Posted:

March 03, 2026

Location:

Vancouver, British Columbia, Canada

Job Description

THE ROLE
As the Concierge Manager, you will lead the team to:
Optimize the performance in each channel
Sell clothes, deliver world-class service, and build loyal client relationships
Ensure the world-class delivery of sales, solution, and service expertise
Resolve client escalations to protect Aritzia’s brand and elevate our commitment to delivering Everyday Luxury experiences
Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience
THE QUALIFICATIONS
The Concierge Manager has:
Proven skills, education, and/or applicable certifications that are an asset to perform in the role and the appetite to continuously learn and develop oneself
A commitment to learn and apply Aritzia's Values, Business and People Leadership prin...
                

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Job Overview

Job Type: Full time

Location: Vancouver, Canada

Posted: March 03, 2026

Deadline: April 12, 2026