Concierge礼宾部主管

•Assist guests with all inquiries, both hotel and non-hotel related
协助客人各种与酒店相关或无关的问询
•Conduct effective shift briefings to ensure hotel activities and operational requirements are known
进行有效的交接班说明工作，以明确酒店活动和运营要求
•Maintain detailed knowledge of the activities of the day and alert to any potential problems
详细了解当日活动情况并留意各种潜在问题
•Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
详细了解所在城市和地区的情况，包括去往主要地点的路线、以及关于餐馆、剧场、商场、电影院、体育场馆、娱乐设施、银行、领事馆、交通系统和特殊活动的信息
•Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards
保证供应足够的表格和手册，并确保其质量达到酒店标准
•Consult Log Book for information/request left by outgoing shift
查阅交班人员的工作日志，寻找相关信息和要求
•Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, i...