Connectivity Engineer

Connectivity Engineer

United States

As a Connectivity Engineer at Hologic, you’ll play a vital role in remotely supporting healthcare customers, focusing on the functionality and interoperability of networked medical devices. You’ll solve technical challenges, deliver outstanding customer service, and work collaboratively to maximize product uptime and ensure seamless connectivity within healthcare information system environments.

Core Responsibilities: What You’ll Do

+ Provide Expert Support:
+ Remotely investigate and troubleshoot connectivity and interoperability issues with healthcare IT systems.
+ Use diagnostic tools to resolve technical problems and perform root cause analysis.
+ Deliver prompt, high-quality support to customers and colleagues.
+ Own Your Cases:
+ Take responsibility for escalated cases, keep stakeholders informed, and drive resolutions.
+ Escalate complex issues to appropriate expert resources and management...