Conseiller Client (F/H) - Service Client - Dakar - Français & Anglais

Description

Join a team dedicated to excellence in customer relations ! 🌟

About Us

Concentrix is an international company operating in over 70 countries. As specialists in improving customer experience and optimizing business processes, we help companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.

Your mission as a Customer Advisor

Your main role will be to act as the primary contact for our customers. You will be responsible for:

• Supporting prospects and customers by resolving issues or providing information.
• Actively contributing to promoting our brand image and enhancing customer satisfaction.
• Effectively managing complaints.
• Being an ambassador for customer satisfaction!

How will you do this? Through inbound calls, emails, letters, and potentially interactions via social media. (No cold calling i...