Consultant, Critical Response and Support (Start ASAP)

Join IHG as a Consultant, Critical Response and Support in Makati City, driving high-volume revenue and managing key client accounts.

Your Role

Key responsibilities include:

• Generating high-volume revenue for selected, critical, need accounts.
• Handling all inquiries promptly to meet client expectations in a fast-paced environment.
• Performing SOPs for accounts requiring rooms during critical and non-critical events.
• Managing the relationship between the IHG managed account and the Key Account Manager.
• Collaborating sales efforts cross-regionally, across departments, and market segments as needed.
• Developing and maintaining an accurate knowledge base of assigned accounts.
• Providing resolution to reservation concerns from accounts.
• Accurately tracking each request and all associated revenue.
• Providing accurate and timely responses to inquiries from internal and external pa...