Consultant II, Transformation

We are looking for:

• • Who has extensive experience in the Call Center / BPO space and can design, document, analyse, and test business process models.
• • If you can translate functional business requirements into business process models throughout the entire life cycle.
• • The role would perform organization and resource modelling, analyse processes in a variety of dimensions, build accurate and realistic simulations and solutions to drive business improvements, create reports, and identify business measures to address productivity and performance management.

Key requirements:

• College degree or equivalent preferred
• 5+ Years of work experience (preferably in a Contact Center environment)
• Strong knowledge (and certifications) of Six Sigma Tools and Methodologies
• In-depth understanding of the CRM services industry. In-depth understanding encompasses key business objectives, market trends, typical and best-...