Consultant to Develop New Complaints and Feedback

Norwegian People’s Aid (NPA) was founded in 1939 as the labour movement's humanitarian solidarity organisation. Our vision is Solidarity in Action, and we aim to improve people's living conditions and to create societies that are more just and more democratic. In Norway, we have around 17000 members, and in total 3000 employees working in 36 countries around the world. NPA’s core areas are International Development, Humanitarian Assistance, Humanitarian Mine Action and Disarmament, First Aid and Rescue Services and International Solidarity, Anti-Racism & Inclusion. In all our interventions, we continuously work to reduce our climate
- and environmental impact.
**_ Norwegian People’s Aid (NPA) requests a consultancy proposal to develop a functional Complaints and Feedback Mechanism (CFM) system for our international work, covering all our different programmes._**
NPA programme work internationally covers mine action and disarmament (including demining and conflict preparedness ...