Consumer Brand Manager

Job Title: Consumer Brand Manager ( BM ) 

Location Parktown, Johannesburg

Job Purpose

Brand Manager ( BM ) bridges the gap between the customer and the brand they work for. Their
jobs ensure that each touchpoint across the customer journey is engaging, efficient, and effective.
Brand Manager ( BM ) uses information from the customer experience to gain insights from the
customer’s unique perspective. The goal of BM is to augment the customer experience and
cultivate customer loyalty

Key Performance Areas

• Champion opportunities to consistently Improve the Brand experience
• Drive customer retention, and switch from competitor brands
• Map the customer journey and identify opportunities to proactively intervene on the client’s
behalf
• Guide team in effective resolution of customer and brand related issues/queries and handle
any escalations
• Develop listening points in the customer journey, define and se...