Consumer Care Specialist - Social Media Focus

Drive consumer satisfaction as a Consumer Care Specialist with a social media focus at Spin Master. Resolve complex inquiries through phone, email, and live chat support channels.
Your role will involve addressing escalated cases and managing professional interactions on platforms like YouTube and Instagram. Collaborate with internal teams to effectively resolve issues while ensuring timely processing of orders and effective communication on critical reviews. Your customer service experience is vital to this integral position.
Key Responsibilities:
• Resolve escalated inquiries across multiple channels
• Manage customer engagement on social media platforms
• Respond to critical reviews on retail and app stores
• Process shipments and quality assurance pickups on schedule
• Provide consumers with tracking updates and inventory information
Requirements:
• Experience in customer service roles preferred
• Background in managing social media interactions
• S...