Consumer Redress Officer

JOB DESCRIPTION

• Timely, professional and accurate reply to all incoming enquiries and complaints about credit report and information received via email and other formats.
• Attend to enquiries and complaints within stipulated timeline.
• Work cross-functionally and interact regularly with internal stakeholders in a positive and expedited manner.
• Communicate with external stakeholders to best resolve the enquiries
  and complaints.
• Perform basic administration and data entry into company's Case Management System to record daily activities.
• Track, monitor and create timely reports that include analysis and tracking across customer enquiries.
• Customer-centric, willing to go to the extra mile to optimize customer experience.
• Customer Service/ Call centre experience (will be an added advantage)
• Maintaining a positive, empathetic and professional attitude towards customer.
• Flexible and patience char...