Consumer Services

Scope of Application:

• Timely assurance of consumer service management when processing consumer complaints.

Role Description and Core Responsibilities:

• Processing all types of consumer complaints (feedback, product suggestions, complaints, criticism) in the ticket software Zendesk (main task).
• Processing quality notifications, customer orders and spare parts deliveries in SAP.
• Ensuring professional handling of consumer enquiries by telephone.
• Monitoring the content of consumer complaints.
• Processing customer request mailings.

Professional Knowledge and Experience:

• Business management training and at least 1 year of professional experience in a similar position.
• Very good communication skills in ENGLISH and GERMAN (language level C1). - A MUST
• Very good knowledge of MS Office, SAP.
• Very structured way of working.

Skills:

• Strong focus ...