Consumer Services Specialist

We are currently hiring for our next call center class that will start Monday, March 9th, 2026 .

The Consumer Services Specialist is responsible for delivering the Unparalleled Customer Experience and build relationships with UMB customers through the handling of inbound service center calls.

How you will spend your time:

• Interact with customers over the phone by accessing multiple systems in order to answer a variety bank related questions, provide information, resolve problems and cross sell appropriate products.

• Continue learning and maintaining skills through classroom training, self-paced online learning and the review of regular department communications.

• Performance will be measured based on call quality, talk time, cross sale success rate and demonstration of target competencies with monthly incentive opportunity.

• Other duties as assigned.

We're exci...