Contact & Call Centre - Randstad

Ready to make a real difference? We're looking for an empathetic and resilient Customer Service Professional to join one of Australia’s largest banks in their contact centre at Bedford Park. This is a unique opportunity to provide crucial support to customers in the hardships space, offering solutions and guidance during challenging times.

This role offers a 9-month casual assignment with full-time hours and the view for a long term career. It provides a supportive, dynamic team environment where you can build a meaningful career.

What You Will Do

As a key member of the team, your role is to provide exceptional customer service. You will be responsible for:

• Managing inbound and outbound calls related to existing customer mortgages/loans.
• Acting with urgency and empathy to address customer inquiries and concerns.
• Proactively identifying and developing solutions for customers experiencing financial hardship.
• Delight...