Contact Center Agent for TD Banking

Join TD as a Contact Center Representative in Montréal, Quebec, focusing on customer support within the Fraud Loss Prevention department. This role is all about delivering tailored solutions.
Working in a dynamic contact centre, you will provide valuable support to ensure safe banking experiences for clients. Emphasizing legendary service, interaction with customers will require empathy, level-headedness, and a sound knowledge of TD's offerings. Continuous training and performance metrics will shape your development and success within the organization.
Key Responsibilities:
• Engage with customers via phone to address inquiries
• Resolve issues quickly, ensuring customer satisfaction
• Meet performance metrics and objectives consistently
• Participate in ongoing training sessions regularly
• Maintain confidentiality with sensitive customer data
Requirements:
• High School Diploma or equivalent
• Bilingual - fluent in both French and English
• Strong lis...