Contact Center AI Solution Consultant

Contact Center AI Solution Consultant

Accenture in the Philippines

Practice

SONG | Google Specialist

Overview

Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting’s Customer, Sales & Service practice.

Key Responsibilities

• Provide CX solutions with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and knowledge/experience on Google Gen AI product suite like Vertex AI, Google Gemini, Decibel, Generator...