Contact Center Analyst (Temporary contract)

Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!

Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.

**Position overview:**

As a Contact Center Analyst, you will play a key role in supporting Balls internal stakeholders and external customers during NCA and EMEA afterhours windows. You will be the first point of contact for operational escalations, orderrelated inquiries, logistics issues, and service requests.

This role requires strong problemsolving skills, effective communication, and the ability to work independent...