Contact Center Client Services Manager

Sydney, NS

Client Services Manager

We are seeking a client‑focused and relationship‑driven professional to serve as the primary liaison between our BPO contact center and our clients. The role involves managing client expectations, ensuring service delivery, and driving account growth.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test.

Key Responsibilities

• Serve as the main point of contact for assigned client accounts.
• Ensure service delivery aligns with client expectations, SLAs, and KPIs.
• Conduct regular business reviews and performance presentations with clients.
• Collaborate with operations, QA, and training teams to resolve issues and implement improvements.
• Identify opportunities for account growth and upsell additional services.
• Manage client onboarding, transiti...