Contact Center Consultant

PrecisionERP/IT Inc. is recruiting for a Contact Centre Solutions Architect for a hybrid/remote CONTRACT starting in June with our partnered client in Winnipeg, MB. They will be responsible to carry out a Contact Centre Assessment aimed at enhancing service delivery through a results-driven approach, where business engagement and consultation are central to identifying and implementing practical focused improvements. REQUIRED EXPERIENCE: 8+ years of experience in public sector contact centre solutions and enterprise acrchitecture Experience developing contact centre and customer experience strategies including enterprise roadmaps and IT plans Ability to lead end-to-end assessments and translate business needs into actionable recommendations Strong experience working with business leaders, SME's and IT stakeholders to deliver measurable outcomes Experience working in the utilities domain (NICE TO HAVE) Contact Centre solution and enterprise architecture Strategic planning and multi year...