Contact Center CX Consultant

This position is open to candidates based in Mexico and India only. Applications from outside Mexico or India will not be considered.

Summary

Avahi is an AWS Premier Tier Services Partner that builds AI-powered and cloud-native solutions for customers across industries. We are hiring a Contact Center CX Consultant to lead customer experience strategy and solution design for our growing Amazon Connect practice, serving SMB customers migrating to cloud-based contact centers.

This role sits at the intersection of customer experience strategy and contact center technology. You will lead customer discovery engagements, map existing contact center operations, design target-state solutions, and produce the specifications that Avahi’s Amazon Connect Engineers implement. You are equally comfortable facilitating a workshop with a VP of Customer Service and reviewing a contact flow architecture with an engineer.

This role contributes to pre-sales activities...