Contact Center Engineer

Software International (SI) supplies technical talent to a variety of Fortune 100/500/1000 and many other midsized and startup organizations across Canada and the US.

We will be working with a US consulting firm on a variety of Contact Center Engineer/IVR/Routing Engineer type roles. These will be fully remote, supporting a variety of US based clients.

Type: Remote (Must be able to work EST)

Job Details

• Design and implement voice, chat and other contact center solutions
• Migrate solutions from on-prem contact center to cloud-hosted contact center as a service provider in a PCI-compliant environment
• Plan, document, and support the configuration of contact center supporting solutions
• Create detailed solution designs and documentation that supports the development, implementation, and operations of enterprise-class SaaS/CCaaS solutions
• Proficient in centralized contact center scripting, ro...