Contact Center Engineer - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Contact Center Solutions Engineer - REMOTE. In this role, you will serve as a trusted technical advisor to enterprise clients, guiding them through AI-driven transformations in their contact center operations. You will architect integrated solutions, design migration strategies to the cloud, and implement AI automation, ensuring that these enterprises achieve measurable business outcomes. Your expertise will not only support our partner's growth but also influence the future of customer engagement technologies on a global scale.

Accountabilities

• Leading discovery sessions, executive workshops, and technical demonstrations that translate business objectives into scalable customer experience architectures.
• Designing multi-vendor integrated solutions spanning CRM, AI virtual agents, workforce engagement, APIs, and cloud services.
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