Contact Center Engineer

**Overview:**

The Contact Center Engineer is responsible for designing, implementing, and maintaining the organization's contact center technology infrastructure. Working within a collaborative engineering team, this role plays a key part in delivering seamless omnichannel customer experiences through cloud-based CCaaS platforms, telephony integrations, and CRM connectivity. The ideal candidate brings hands-on experience with modern contact center platforms — particularly Genesys Cloud — and a strong ability to translate business requirements into reliable, scalable technical solutions. This position operates with a moderate degree of independence while partnering closely with IT, operations, and customer experience stakeholders.

**Location:** Remote

**ESSENTIAL DUTIES and RESPONSIBILITIES**

Include the following. Other duties may be assigned.

+ **Platform Engineering & Administration**
+ Design, deploy, configure, and maintain CCaaS pl...