Contact Center Integration Engineer

SummitNext is fast growing BPO and technology company with operations in Malaysia, Philippines, India and Uzbekistan. 

We are currently hiring for a The Digital & Integration Engineer who connects the Client LaunchPad platform to client enterprise systems and builds the digital channel infrastructure that enables chat, social, SMS, and reporting delivery at scale. This role bridges the gap between the CCaaS platform and the broader technology ecosystem each client operates — CRMs, ticketing systems, authentication services, and analytics platforms.

Where the Contact Center Platform Engineer focuses on voice and routing infrastructure, this role focuses on the integration layer and the digital-first channels. Together the two Build engineers cover the full Core Components technology stack of LaunchPad.

Key Responsibilities

Digital Channel Engineering

•      Deploy and configure w...