Contact Center Manager, Nespresso

Join us as Contact Center Manager and grow within a dynamic global team!



**Position summary**

Drive excellent service to the customer by execution of all Customer Care activities and by implementation of the defined Nespresso consumer experience strategy and campaigns in the internal and external Customer Relationship Centers. Ensure efficient, agile and most of all customer-oriented operations, both in internal and at the outsourcer's teams.



**Position snapshot**

Nespresso Athens, Greece

Reporting to: Customer Care and Services Head

Permanent Position



**A day in the life…**



+ Foster the omni channel approach by promoting a customer-centric approach in the delivery of the company strategy, creating, and maintaining constructive relationships with all business functions (Marketing, CRM, Operations, Finance and Ecommerce)

+ Understand the root causes behind the results...