Contact Center MIS & Workforce Analyst

A digital banking institution is seeking a MIS/Workforce Specialist to assist in generating reports and providing data analysis support for the Contact Center. The ideal candidate will have a degree in a related field and 1-3 years of relevant experience. Key responsibilities include report generation, monitoring call routing, and ensuring data integrity. Proficiency in Microsoft Excel and an understanding of call center operations are essential. This position requires flexibility in work hours and excellent attendance.
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