Contact Center Representative

Description

• Manage a large amount of Inbound calls, in a timely matter, while delivering great customer service. • Assist scheduling customers with appointments for Airbag recalls and provide dealership information. • Handle 30-40 Inbound calls per shift and support with questions on recalls, warranties, troubleshooting malfunctioning radio codes • Capture concerns of the customer and properly document calls to create a case. • Provide accurate information to customers, close cases and/or dispatch to the proper department for additional assistance. • Work fluidly with team for clear feedback and growth opportunities. • Handled high-volume inbound settlement calls, ensuring customer satisfaction and timely resolution of issues. • Provided detailed claim information and support to customers, maintaining a high level of accuracy and professionalism. • Demonstrated technical proficiency in using call center software and tools to manage customer interactions and data. • Consistent...