Contact Center Representative

Job Responsibility

• To be responsible and dedicated to all incoming telephone enquiries / emails from customers, problem and complaints relating to the Company or the Company's client products and services, with the objective of resolving issue as timely, providing first excellent contact resolution.
• To meet/ exceed productivity and quality standards (E.g: email response time, quality call monitoring and customer satisfaction monitors).
• Respond to telephone and email enquiries professionally, in compliance with all internal policies, compliances at all times.
• Research required information using available resources, P400, and follow through in a timely manner.
• To escalate any queries or unsolved or priority issues that cannot be completed with the agreed procedure.
• All required information is obtained from customer verified and entered accurately into the appropriate systems.
• To undertake any administration tasks...