Contact Center Site Director

Invex is looking for a Site Director for our Contact Center located in Naucalpan, Estado de México. The objective of this position will be to supervise all daily operations, performance and occupation of the Contact Center to guarantee high standards of client service, productivity and profitability of the business.

As the bank experiences accelerated growth, it is expected to drive operational excellence, provide a first-class customer experience and oversee the successful implementation and optimization of the Genesys and Salesforce platforms. This position will lead a large-scale multichannel contact center (voice, digital, chat, electronic mail, social networks), guaranteeing at the same time compliance with banking regulations, profitability and alignment with the bank's strategic growth objectives.

This is a senior leadership position ideal for a contact center professional with ample experience who thrives in dynamic and transformative envi...