Contact Center Specialist DACH

Summary

The IT company Andersen invites a Contact Center Specialist DACH to join the team.

Andersen is a pre-IPO software development company that provides a full cycle of services. For over 19 years, we have been helping enterprises and middle-sized firms transform their businesses by creating effective digital solutions using innovative technologies.

Responsibilities

– Validating inbound leads.

– Providing full informational support to customers (via calls, chats, email, LinkedIn, etc.).

– Searching for and processing necessary information.

– Assisting corporate customers in resolving issues that arise.

– Processing inquiries from international corporate clients and forwarding them to sales representatives.

– Recording request-related information in the CRM system.

– Communicating in a lively and friendly manner—avoiding banal or formulaic responses.

– Remaining polite even when customers...