Contact Center Specialist I

NY0705 NY Region Business Office


Job Description

DESCRIPTION


Our Contact Center Specialists are responsible for providing quality and efficient customer service to clients, utilizing multiple customer databases, and providing technical assistance as required. Contact Center Specialists works to achieve monthly call quality performance while educating clients on products and services.

Northwest Bank's Contact Center is open Monday through Friday 8:00 AM - 8:00 PM and Saturday 9:00 AM - 1:00 PM and is closed regular bank holidays. You can expect to work evening shifts and Saturday hours on a rotating basis.

Contact Center Specialists are eligible for a shift differential for hours worked after 5:00 PM.


ESSENTIAL FUNCTIONS:

+ Meet productivity standards and complete work in a timely manner

+ Ensure compliance with scheduling requirements and attendance standards

+ Maintain client and Northwes...