Contact Center Specialist I

**Overview**

The Contact Center Specialist I is a key role focused on providing exceptional service through various communication channels, including phone and email. The specialist is expected to be highly proficient in processing transactions, resolving problems, aiding in the resolution of complicated customer complaints, understanding and explaining all Bank products and services, and identifying customer needs and recommending appropriate solutions.

**This is a Hybrid position located in Massachusetts. Training will be on site in Medway, MA.**

**Responsibilities**

+ Effectively communicates and assists both internal and external customers in a professional manner, identify their needs, providing information, and resolving complex issues via telephone and electronic means.
+ Must possess communication skills, such as active listening, attentiveness, clarity of speech and the ability to read ones tone of voice.
+ Performs a variety of transa...