Contact center team lead

Are you a people-first leader with a passion for customer service, team development, and operational excellence? Join our team and lead a high-performing contact centre unit where service, quality, and values come together.

Education Matric (NQF 4) – Essential National Certificate in Customer Service Management – Recommended Experience Minimum 5 years’ experience as a Team Leader in a frontline or contact centre environment. Proven ability to manage teams handling inbound calls and face-to-face client interactions Strong background in Financial services customer service / Employee benefits experience – Essential Skilled in setting performance targets , streamlining processes, and managing multi-service environments Exceptional interpersonal, coaching, and team management skills Key Responsibilities Lead & Support Your Team : Provide daily coaching, mentoring, and supervision to foster a collaborative, client-focused culture Drive Performance : Monitor KPIs, identify skill gaps...