IK
Contact Center Team Leader
IKEA - Al Homaizi Limited
full-time
Kuwait, Kuwait
Supervisors of Office and Administrative Support Workers
Posted:
March 02, 2026
Location:
Kuwait, Kuwait, Kuwait
Job Description
Job Description
- Passionate about getting a good solution for customers. Do this by identifying customers’ needs and using knowledge of the IKEA systems and processes to offer solutions. This allows customers to make informed choices which leads to sales growth and profitability.
- Take ownership for resolving customer’s individual needs; communicating a realistic timeline for this resolution and keeping them informed as promised.
- Understand the impact of service time responses on our customers’ level of satisfaction and work both individually and with colleagues to ensure that we match our agreed service levels.
- Empathetic and understand when customers are angry and upset by their shopping experience to date. Remain calm and helpful, offering solutions to ensure they are satisfied with our overall service level and we maintain our relationship with them.
- Know the contact centre tools to access in...
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Apply Now Save for LaterJob Overview
Job Type:
full-time
Location:
Kuwait, Kuwait
Posted:
March 02, 2026
Deadline:
April 11, 2026