Contact Center Technical Architect (Cloud / Omnichannel)

We are seeking for Technical Architect to join our Contact Center Solutions Department. The department is responsible for implementing, supporting, and managing operational processes for the contact center platforms. We are developing a cutting-edge Cloud-Based Platform to modernize customer call centre environments, enhance the end customer experience, and streamline reporting processes.

Job Summary:

The candidate should have experience in Add on apps skill e.g WFM, Call recording, Email/Chat Omnichannel integration with Contact Center environment . Detail skill requirements are mentioned below.

• Required experience managing interactions across multiple channels such as call center technology and Omnichannel services (Teams, SMS, Email and Chat)
• Creates product requirements based on input from the product readiness and governance squad.
• Supports the vendor in understanding the...