Contact Center Telephony Engineer (Zoom Contact Center)

This is a remote position. Job Overview Level Up talent solutions is looking for an experienced Contact Center Telephony & Virtual Agent Engineer to manage, optimize, and modernize our Zoom Contact Center environment. This role will serve as the primary administrator for contact center telephony operations, responsible for improving customer experience, enhancing IVR workflows, optimizing call routing, and implementing intelligent virtual agent capabilities. The ideal candidate has strong expertise in Zoom Contact Center, Zoom Phone, VoIP/SIP telephony, IVR design, and contact center operations, with hands-on experience troubleshooting production issues and supporting enterprise-scale contact center environments. Key Responsibilities Administer, configure, and optimize Zoom Contact Center and Zoom Phone platforms Manage call routing, queues, dial plans, agent groups, call recording, reporting, and telephony configurations Design, implement, and enhance IVR workflows and customer sel...