Contact Center Trainer

Overview

UnifyCX is growing! We are looking for an experienced Contact Center Trainer to join our motivated and ambitious team in Barranquilla. Come be one of the pioneers at our newest location!

What Will You Do?

As a Contact Center Trainer, you'll play a pivotal role in shaping the success of our frontline teams. You’ll lead engaging, on-site and virtual training sessions for both new hires and tenured staff, designing dynamic content and learning experiences that drive results. Your mission? Ensure every trainee graduates on time, fully equipped with the knowledge and confidence to deliver exceptional service and exceed performance expectations.

• Prepare and provide on premise and/or virtual training for new hires.
• Ensure that knowledge checks are in place to guarantee preparedness for handling customer phone interactions.
• Provide ongoing training of new and updated information, products, and processes.
• Cre...