Contact Center Transformation Consulting Senior Manager - Genesys | Manila

About the Job:

We are looking for passionate and driven individuals who will help define service strategies, design and implement contact center solutions and help optimize our clients service operations. Individuals must have good communication skills, knowledge in relevant technologies, innovative thinking and commitment to quality

Key responsibilities include:

• Would be responsible for analyzing customer requests for Contact Center, provide solution recommendation especially On Premise and Cloud / Hybrid cloud Solutions.
• Manage Contact Center Engagements (especially Genesys) across project delivery phases
• Lead Business Proposals to work closely with the company's teams and Vendors (if any) to respond to RFIs and RFPs
• Manage Genesys capability with other Managers and help grow practice in terms of headcount, creating Point of Views, develop assets to improve operational efficiency and/or Custome...