Contact Centre Administrator (Concordia)

Responsibilities

To deliver an efficient, first‑class service, first time, every time; ensuring a consistent, high quality, customer‑focused service is delivered through Northumberland Leisure Centre's Contact Centre.

You will be dealing with calls and enquiries from members of the public, staff, businesses, and visitors of Northumberland by telephone, email, or social media channels, resolving as many queries as possible at the first point of contact.

This role is shift work.

This means working 40 hours a week between the hours of 8am and 6pm Monday to Friday, including 1 in 4 weekends working Saturday 9am‑5pm and Sunday 9am‑1pm.

Requirements

It is desirable that you have experience within working in a Customer Service/Contact Centre environment and can interact effectively with customers, via telephone system, email, social media and all other communication platforms.

Benefits

• We align with the Real Living Wage ...