Contact Centre Administrator

About the Job

Transwa is the regional division of the Public Transport Authority (PTA) and a direct provider of public transport services that connect 240 destinations across the state, from Kalbarri in the North to Augusta in the South West and Esperance in the South East

About the role

Are you a natural organiser who loves keeping things running smoothly behind the scenes? In this central role, you’ll oversee the administration of our Contact Centre — maintaining rosters, supporting staff, preparing key performance reports, and ensuring our systems and processes operate efficiently. If you enjoy creating structure, fostering teamwork, and helping others deliver exceptional customer service, this is a role where you’ll truly shine.

Our ideal candidate is someone with strong coordination skills, sound problem‑solving abilities, proven contact centre experience, excellent communication skills, and confidence work...