Contact Centre Administrator

Job title: Contact Centre Administrator

Context: Responsible for handling all first line customer and stakeholder enquiries that pertain to Employee Services within GSS

Purpose of the role: The Contact Centre Agent is responsible for handling all first line customer and stakeholder enquiries that pertain to Finance Services within GSS. The FS Agent will address queries for the following range of FS ServicesMost inquiries will be escalated from the FS Contact Centre to resolvers in the Process Teams. This will require liaising with and working with FS process Teams to resolve queries and cases. 

Key responsibilities and tasks:

Safety, Health & Environment

• Manages and monitors divisional adherence to SHE programme goals and objectives.

Performance & Delivery...