Contact Centre Advisor

**What you'll bring to the team**



**Location:** Thorpe Park - Merlin Technical Hub



**Hours:** Guaranteed hours between 08.00 - 22.00. Must to be available to work 3 or 5 days out of 7 including weekends and bank holidays. One of the working days must be a Saturday or Sunday.



**Contract Type:** Fixed term, until 27.11.2026



**Due to the nature of the role, we can only accept applicants who are 18 and over**



As a Contact Centre Advisor, you’ll be answering incoming guest enquiries, feedback and requests to make bookings via e-mails, chats, social media, and telephone calls **aligned with our brand tone** . Working towards key performance targets, you will deliver outstanding levels of customer service, helping to create memorable experiences for our customers.



**Responsibilities:**



+ Provide effective and efficient answers to guest enquiries.

+ ...