Contact Centre Agent- Bedfordview

PG Glass
PG Glass is the leading supplier of auto glass and building glass replacement services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, PG Glass Medic chip repair, windscreen wipers, TempSecure windows and replace glass in homes and buildings. A 24 hour contact centre is available to serve customers and process insurance claims. PG Glass fit only genuine Shatterprufe, Safevue, OE glass, Armourplate, LLumar and PG SmartGlass products
Main Job Purpose
Provide exceptional customer service to all PG Glass customers, both internal and external, in line with the Company's High Performance Network strategy so as to ensure the achievement of a set of Key Performance Indicators.
Main Objective
Provide exceptional customer service, by maintaining quality service levels in line with Key Performance Indicators, through efficient and effective multi-channel claims handling end to end.
Maximise Contact Centre sales by upselling ...