Contact centre agent - customer service

• Work Term: Temporary


• Work Language: French


• Hours: 30 to 40 hours per week


• Education: Secondary (high) school graduation certificate


• Experience: 1 year to less than 2 years

Work setting

• Retail business
• Retail or wholesale furniture store

Tasks

• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive and log complaints
• Copywrite
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support
• Schedule tra...