Contact Centre Agent

Octotel is an established and rapidly expanding Open Access Service Provider, specializing in Open Access & GPON connectivity. We are Cape Town's largest Open Access Network focused on both Fibre To The Home (FTTH) and Business (FTTB). Our fibre network has passed over homes and businesses in Cape Town. We offer a choice of services from over 60 of the country's leading Internet Service Providers.

Job Duties:

• Answering the phones and assisting the clients with their telephonic queries, ensuring the phones are not on silent and that every call is answered as far as possible.
• Assisting with any administration that may be required to assist a client
• Assigning calls to the relevant department
• Contacting ISP's where necessary to resolve client queries
• Taking messages as and when required
• Following through with resolving queries received
• Ensuring that there are always 2 or more people at the desk to answer calls.